Refund policy
Return & Refund Policy
30-Day Returns
We offer a 30-day return window. You may request a return within 30 days after receiving your order.
To be eligible for a return, the item must be returned in clean, undamaged condition and, when reasonably possible, in its original packaging with all included accessories. Proof of purchase or your order number is required.
To start a return, contact us at:
Please include your order number and the reason for your return. Do not send the item back before receiving return instructions from us. Returns sent without prior authorization may not be accepted.
Once your return request is approved, we will provide instructions and the applicable return address.
Return shipping costs:
For returns due to a change of mind, the customer is responsible for the return shipping cost, unless otherwise required by applicable law.
If the item is defective, damaged, incorrect, or not as described, please contact us within 30 days of delivery. We may request photos or videos to evaluate the issue. If the claim is approved, we will provide an appropriate solution, which may include a replacement, refund, or other remedy as required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, incorrect, or with a manufacturing issue, contact us as soon as possible at:
Please include your order number and clear photos or videos of the issue. We will review the claim and work to resolve it.
Non-Returnable Items
Items may not be eligible for return if they:
- Are damaged due to misuse, improper storage, overinflation, punctures, sharp objects, or failure to follow the product instructions.
- Are returned incomplete or without included accessories.
- Show damage that was not present when delivered.
- Are returned outside the applicable return period.
These exclusions do not limit any rights that cannot be excluded under applicable consumer protection laws.
Exchanges
We do not offer direct exchanges. If you would like a different item, please contact us to request a return. Once the return is approved, you may place a new order.